Community Manager at Pulse NG

We are looking for a Community Manager to build and nurture Pulse’s audience communities across our social platforms and direct engagement channels. 

This role is about more than just replying to comments — it’s about creating a strong Pulse identity in conversations, shaping community culture, and ensuring our audiences feel connected to the brand.

The Community Manager will be the voice of Pulse in everyday interactions, sparking conversations, building loyalty, and ensuring that Pulse’s content and initiatives resonate with young Africans.

Key Responsibilities

Community Building & Engagement

• Manage day-to-day interactions on Pulse’s social media channels and communities (TikTok, Instagram, Twitter/X, Facebook, YouTube, WhatsApp, Telegram, etc.).
• Respond to comments, questions, and conversations in a timely, witty, and brand-consistent voice.
• Develop a community playbook that defines Pulse’s tone of voice, response styles, and engagement rules.
• Create fun, engaging community-driven activities (polls, Q&As, challenges).
• Moderate community spaces to keep them safe, positive, and inclusive.

Content & Collaboration

• Collaborate with the Social and Editorial teams to identify and surface trending conversations that Pulse should join.
• Partner with creators, influencers, and audience members to highlight community voices.
• Suggest content ideas based on community feedback, questions, and trends.
• Amplify brand campaigns by driving conversation and participation within Pulse communities.

Monitoring & Reporting

• Track audience sentiment and feedback across community channels.
• Share regular reports on community health, engagement levels, and conversation drivers.
• Identify opportunities for Pulse to deepen its relationship with audiences.

Requirements

• 2–3 years of experience in community management, social media management, or audience engagement.
• Strong understanding of digital culture, youth trends, and online conversations.
• Excellent written communication skills — witty, quick, and brand-consistent.
• Ability to handle both positive and negative feedback with professionalism.
• Strong organizational skills to manage multiple platforms and communities.
• Bonus: experience with creator/influencer communities or brand ambassador programs.