Community Manager at Proten

About Our Client

Our client believes that fashion is more than just clothes and accessories it's a way to express your unique journey and celebrate the stories that make you, you. Their handbags are designed to be more than just beautiful; they're companions on your journey, reflecting your individuality and the experiences that shaped you. Our client isn’t just about telling stories—it’s also about the tangible appreciation of those stories through fashion. Their signature bags are crafted with the same dedication to authenticity that defines our storytelling.

Key Responsibilities

Community Management

• Manage and moderate online communities (social media and brand community touch points).
• Create and curate content to engage audiences.
• Respond to comments, messages, and reviews.
• Analyze engagement metrics and adjust strategies.
• Organize and host events, meetups, and virtual events when necessary
• Develop and execute community outreach programs.
• Organize and coordinate photoshoots/video shoots for the brand
• Content Creation, Strategy and Planning
• Develop content calendars for community channels.
• Develop and execute community growth strategies, 
• Conduct content research, and identify trends and opportunities.
• Collaborate closely with copywriter and visual designer.

Analytics and Reporting

• Track engagement metrics (e.g., likes, shares, comments).
• Ability to interpret data and provide suggestions and recommendations for next steps.
• Analyze community growth and sentiment and create regular reports.

Customer Support

• Respond to customer inquiries via email or social media promptly and professionally.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts, and file documents.

Qualifications

Requirements (Must Haves)

• 2+ years of experience in community management.
• Strong understanding of social media platforms and community. 
• Excellent communicator.
• Content creation and curation skills.
• Analytical and problem-solving skills.
• Must have a Can-do attitude.
• Must be able to work independently and collaboratively.

Nice to Haves

• At least 3 years of experience with social media/community management tools (e.g. Buffer, Hootsuite). 
• Experience with project management tools (e.g, Asana).
• Experience with event planning and video content creation.
• Experience with the U.S. Market and in the fashion and cosmetics industry.

Education

Bachelor's degree in Marketing, Communications, or related field