Community Manager at FairMoney

Job Description:

As a Community Manager at FairMoney, you will be responsible for engaging with customers, fostering a strong online and offline community, and ensuring a positive brand experience. You will actively manage and grow our social media presence, respond to customer inquiries, and create meaningful interactions that strengthen customer loyalty. Your role will be crucial in building relationships, addressing concerns, and representing FairMoney’s voice across digital platforms.

Key Responsibilities:

• Develop and implement strategies to enhance FairMoney’s brand presence across social media platforms, including Facebook, X, Instagram, LinkedIn, and TikTok.
• Build and engage with the online community by responding to inquiries, managing feedback, and resolving concerns to improve customer satisfaction and retention.
• Moderate discussions, encourage brand advocacy, and manage potential conflicts to maintain a positive and engaged community.
• Collaborate with marketing and design teams to create compelling content and execute digital campaigns that drive user engagement and brand awareness.
• Monitor industry trends, customer sentiments, and competitor activities to refine community engagement strategies.
• Identify opportunities for partnerships, community-driven events, and initiatives to strengthen customer relationships.
• Analyse community engagement metrics, track campaign performance, and prepare reports with actionable insights for continuous improvement.

Requirements

• 2+ years’ experience in community management, social media, or a related field
• Experience in fintech, banking, or financial services is preferred.
• Bachelor's degree in Marketing, Communications, Business, or related fields.
• Strong understanding of social media, community building, and content creation.
• Excellent communication & writing skills, with crisis management ability.
• Proficiency in social media tools, analytics, and KPI tracking.
• Interest in fintech, technology, or lending is a plus.
• Strong problem-solving, multitasking, and collaboration skills.

Benefits

• Private Health Insurance
• Paid Time Off
• Pension Plan
• Training & Development
• Hybrid work