Community Manager at Blusalt Financial Services Limited

What we are looking for:

• We are seeking a talented and enthusiastic Community Manager to join our team. As a Community Manager, you will be responsible for building, engaging, and growing our online community. You will play a crucial role in representing our brand, fostering relationships with community members, and driving positive engagement and conversations.
• Ultimately, you will get to act as the face and voice of our brand and manage all community communications.

What You’ll do:

Community Building, Engagement & Moderation:

• Develop and implement strategies to build and grow the Blusalt online community and Blusalt Brand awareness.
• Foster positive interactions, discussions, and relationships within the community.
• Respond to member inquiries, comments, and feedback in a timely and professional manner.
• Monitor the community for compliance with community guidelines and rules.
• Address and resolve conflicts or issues within the community effectively and professionally.

Content Creation and Management:

• Collaborate with the marketing team to create and distribute engaging content tailored to our community.
• Manage our social media presence, ensuring timely and relevant responses to inquiries, comments, and feedback.
• Generate and curate engaging content, including social media posts, blog articles, and newsletters, to keep the community informed and entertained.
• Schedule and manage content across various platforms.

Data Analysis, Reporting & Customer Feedback Management:

• Track, analyze, and report on KPIs related to community engagement and growth.
• Prepare regular reports and make data-driven recommendations for community improvement.
• Gather feedback from the community and share it with the relevant teams to inform product/service improvements.

Events and Initiatives:

• Plan and execute community events, webinars, and initiatives to drive engagement.
• Collaborate with other teams to coordinate and promote company events.

What You’ll need:

• Bachelor's degree in marketing, communications, or a related field.
• Proven experience in, and strong knowledge of, community management, brand management, social media, or digital /online marketing.
• Proven experience in building and nurturing online communities.
• Excellent written and verbal communication skills.
• Proficiency in social media and online engagement tools.
• Analytical skills to track and report on community performance.
• Creative thinking and problem-solving abilities.
• Familiarity with the industry or niche of the community is a plus.

What You’ll get:

• Competitive salary
• A fast-paced and collaborative environment where we leverage the latest technology
• Flexible hours and remote work
• Private Health Insurance
• Learning & development allowance
• Competitive compensation and opportunity for advancement
• Relaxed and informal office environment