Community Lead at Softnoon Holdings

We search for an oriented Community Lead to help grow the organization.

JOB DESCRIPTION

• Anticipate member and guest needs before they arise using relevant information collected about members to enhance and personalize their experience.
• Follow up in person with all members who’ve submitted a bad rating for conference rooms, poorly rated a ticket, or submitted a negative response.
• Follow the model for issue resolution, utilizing the severity scale to determine the next steps. Ensure the proposed solution fully meets the member’s needs.
• Complete the New Member Orientation process for all new accounts within the building.
• Curate new member on-boarding materials such as welcome member notes, FAQ guides, etc to provide on move-in day.
• Activate new members (virtual members and office space members).
• Provide feedback on programming types (based on member makeup) and evaluate events based on attendance, satisfaction, and impact on the appropriate Events team.
• Set up and host weekly “social events” that help to create a community within your location and execute “Value-Driving” events planned by the Community Experience team when applicable in the building (ex. “ Happy Hour”).

EDUCATIONAL QUALIFICATIONS

• B.Sc or HND in Marketing, Sales or any related discipline

EXPERIENCE

• 2 -4 years in a sale, community or marketing role
• Experience in managing and motivating staff.

SKILL AND ABILITIES

• Knowledge of customer service practices and principles.
• Ability to plan and execute events.
• Superior listening, verbal and written communication skills.
• Ability to handle stressful situations appropriately.
• Must be able to prepare management reports and correspondence.
• Good stress and time management skills
• Highly organized and detailed
• Loves to interact and socialize.