Community Engagement Officer at Gamma Mobility

Position Summary

• As a Community Engagement Officer, you will be the on-the-ground face of Gamma Mobility, building trust, fostering relationships, and amplifying rider voices across your assigned territories.
• You’ll execute community programs, rally referrals, and gather real-time feedback to drive retention and brand advocacy. If you’re passionate about field work, skilled at rallying people around a shared vision, and eager to support gig workers’ success, this role is for you.

Responsibilities

• Mobilize customers and coordinate rider events (town halls, loyalty meetups, CSR activities, empowerment workshops), ensuring smooth execution and alignment with Customer Success strategy.
• Conduct rider interviews and focus groups to surface needs, pain points, and success stories.
• Work with Marketing to feature rider stories and increase community visibility across platforms.
• Share community feedback with Product/Tech teams to influence platform improvements, service enhancement, and user experience.
• Maintain updated trackers for rider referrals, event attendance, NPS/CSAT scores, participation rates and ensure recognition of top contributors.
• Prepare biweekly “Community Pulse” reports summarising field insights, rider sentiments, highlights, feedback trends, and key red flags.
• Flag emerging risks such as drop in event participation, rider dissatisfaction etc and recommend solutions.
• Collaborate with platform stakeholders to track community engagement trends and boost rider participation on digital channels.
• Identify and nurture local partnerships (unions, cooperatives, training centres) that provide customers with added value and opportunities.

Requirements

• Bachelor’s Degree in Communications, Marketing, Social Sciences, or a related field.
• 1 - 3 years of community outreach, customer success, or field engagement experience, preferably in fintech, logistics, or mobility.
• Strong interpersonal skills with the ability to build trust, speak confidently to diverse rider groups, and sustain long-term relationships.
• Proven experience coordinating events (30–100 attendees), including planning, logistics, and on-site execution.
• Clear and empathetic communicator, skilled at de-escalating concerns and translating field feedback into actionable insights.
• Proficient in Google Workspace (Sheets, Forms, Slides), WhatsApp Business, and social media basics; bonus if familiar with CRM/ticketing tools like Freshdesk or Zoho.
• Strong analytical mindset with the ability to collect, organize, and report engagement metrics (NPS, referrals, attendance) in a structured format.
• Fluent in English and at least one major local language to foster stronger community connections.
• Self-starter who thrives in a fast-paced, field-oriented role.
• Highly organized with strong time-management skills and comfortable balancing multiple community initiatives simultaneously.
• Self-driven, adaptable, highly organized, and willing to travel within assigned territories, including early mornings or weekends as required.