Communications Intern - Global at CBM International

Job Overview

• The role provides assistance to the Senior Communications Officer in enhancing our brand's presence and engagement across multiple platforms, aligning with our overall communications strategy.
• This position is designed to provide a hands-on experience in managing and executing our communication efforts, including maintaining social media presence, updating our website and intranet content, and supporting administrative tasks.
• The intern will contribute to the creation of digital content, track analytics to gauge the effectiveness of our communication strategies and assist in optimizing our outreach efforts.
• Ideal for a dynamic and proactive individual studying communications or a related field, this role offers a unique opportunity to gain practical skills and insights in the communications field within the development sector.

Responsibilities and Duties
Social Media Support:

• Create and schedule engaging content on LinkedIn and X.
• Monitor social media channels for trending news and ideas, and actively engage with the audience through comments and messages.
• Support the management of editorial and event calendars for social media postings.

Website and Intranet Content Development:

• Support the updating and maintenance of the website and intranet.
• Co-produce fresh content, including news articles, blog posts, banners, and multimedia elements.
• Assist in search engine optimization (SEO) tasks to improve visibility and track website analytics.

Content Production and Editorial Tasks:

• Assist in drafting and editing communications materials such as press releases, newsletters, and annual reports.
• Coordinate and plan editorial content and publication schedules.

Administrative and Support Tasks:

• Provide administrative support to the communications team, including preparing reports, maintaining records, and handling correspondence.
• Support virtual event planning and coordination activities.
• Assist in internal communications efforts, including newsletters and digital signage content.

Safeguarding Responsibilities:
Knowledge:

• Understands the incident management framework and their first responder role in recording, responding, and reporting incidents.
• Understands the survivor-centred approach and how to apply it when receiving a complaint or responding to an incident.
• Knows local support services available in the community or region, and how to engage them.

Skills:

• Able to listen and accurately document reported concerns and complaints.
• Able to respect the confidentiality of safeguarding allegations.
• Able to appropriately apply the survivor-centred approach.

Behaviours:

• Treats the survivor and others involved in an incident with dignity and respect.
• Be assertive in implementing the initial incident response protocols by gaining the trust and cooperation of parties involved.

Key outcomes expected from this role:

• CBM Global’s digital presence is enhanced
• Website and intranet are updated
• Content, report, and other communications materials are produced/developed

Person Specification
All the following requirements are Essential, unless marked with a * when they are Desirable:
Qualifications:

• Currently enrolled in or recently graduated from a Bachelor's Degree program in Communications, Journalism, Marketing, or a related field.

Experience and Knowledge

• Experience with social media platforms and understanding of social media strategies.
• Experience in preparing virtual events
• Basic knowledge of content management systems (CMS) and website analytics tools (e.g., Google Analytics).

Skills / competencies / personal qualities:

• Graphic design skills, website editing skills (working knowledge of content management systems) and event planning experience an asset.
• Ability to multitask
• Excellent organisational and time management skills
• Effective communication skills (written and verbal); fluency in English
• Excellent interpersonal skills
• Aptitude for problem solving
• Strong ethics and reliability
• Attention to detail
• Able to maintain confidentiality.