Colocation Lead Engineer at Open Access Data Centres Limited

The Opportunity:

• The Data Centre Colocation Lead position will lead the daily colocation operations of the Data Centre.
• You will assist the site operations team with operational goals and projects, ensuring delivery of high-quality services to our customers, meeting service level agreements, and resolving to document issues.
• You will lead the colocation service level metrics for delivery, problem escalation/resolution processes, and performance monitoring.
• The ability to work a flexible and prolonged off-hours schedule for planned and unplanned work and will do standby and call-out services when required.

Role Responsibilities

• Lead site colocation operations and network aspects of the data centre using world-class principles and industry best practices.
• Support procedures for maintaining high standards of operations, product and service quality, reliability, and safety.
• Assist in the implementation of processes and procedures.
• Lead productivity and quality in accordance with the company’s requirements and direction.
• Lead all aspects of site infrastructure including the installation and maintenance of equipment.
• Assist in the implementation of necessary backup and recovery technologies through SOPs/EOPs.
• Leading colocation risk mitigation processes.
• Lead all site incidents to ensure prompt, efficient response and resolution.
• Lead capacity planning in Data Halls and IT infrastructure.
• Lead the colocation environment end-to-end to monitor the reliability and stability of the products and solutions deployed for each service with proactive tuning and improvements.
• Maintain up-to-date capacity-related data as well as projections for available space, bandwidth, storage, and networking to ensure proper mitigation is implemented proactively with proper planning, budgeting, and execution timelines.
• Evaluate and promote site-wide quality improvements and initiatives.
• Directly responsible for site planned and reactive colocation activities.
• Directly responsible for the supervision of 3rd party suppliers working on mission-critical equipment.

Key Outputs of Role:

• Demonstrate success in decision-making activities.
• Demonstrate success in leading a multi-disciplined team.
• Demonstrate success in vendor and contract supervision.
• Demonstrate success in colocation operational supervision.
• Demonstrate success in facility and building services supervision.
• Demonstrate success in Health & Safety.
• Demonstrate success in connectivity fault finding.
• Demonstrate success in server fault finding.
• Demonstrate success in rack and stacking server racks.
• Demonstrate success in deploying customer equipment in a colocation environment.
• Demonstrate success in project implementation.
• Demonstrate success in project implementation.

Your Qualifications:

Qualifications and Experience:

• Degree in Information Technology related discipline.
• Technical certification CDCP
• CCNA / A+ / N+; MCSE or other relevant certification advantageous.
• ITIL Certification.
• Mission-critical plant knowledge.
• Data centre facilities experience.
• 5+ years' experience in technology,
• 3 years’ experience in data centre network and IT services.
• 2 years’ experience in building facility services.
• 3 years’ experience with mission-critical electrical/mechanical plants.
• 2 years’ working experience in Occupational Health and Safety.
• 5 years’ working experience in mission-critical systems.

Your knowledge.

• Expert knowledge of Data Centre colocation operations, and capacity planning.
• Expert knowledge of monitoring technology environments and solving availability, performance, and service level incidents.
• Expert knowledge of both fibre and copper connectivity.
• Knowledge of electrical systems 0-11KV.
• Knowledge of Mechanical systems including HVAC.
• Knowledge of Power Generation Systems.
• Knowledge of Building Fire Systems.
• Knowledge of BMS and Monitoring Systems.
• Knowledge of Regulatory and Statutory requirements.
• Knowledge of Health and Safety requirements respective to your site and country.
• Knowledge of Environmental Requirements respective to your site and country.
• Knowledge of MS Projects and other related Office 365 Packages.
• Other Responsibilities
• Leading the Permit to Work system in the colocation environment.
• Standby for emergencies after hours.
• Assisting the project and building teams with colocation-related items.
• Assisting with budget activities and procurement within company guidelines.
• Ensure the Data Centre is continually ready for customer visits.
• Produce reports as required by management.
• Keep all records up to date and secure in accordance with the Data Protection Act.
• Complete training in H&S, fire prevention and/or first aid.
• Internal systems strategy and maintenance.
• Contractor and Supplier supervision.