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CredPal is an innovative solution that seeks to combat the ever complex loan approval process that has deterred millions from achieving specific gaols over the years. We believe quality of life can be drastically improved if individuals can easily make purchases and pay overtime at their convenience with reduced or no financial pressure, while also increa...
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Purpose Statement
We are looking for Collection Officers to assist with the collection of outstanding debts. The collections officer will contact clients and inform them of their debts, negotiate payment plans, and ensure payments are made as soon as possible.
Key Deliverables:
Contact customers and inform them of their overdue bills.
Advise customers on their payment options and suggest methods of payment.
Negotiate suitable payment plans.
Maintain customers’ payment records.
Write final notice warnings to customers when payments are not being made.
Institute legal actions when customers fail to pay their debt.
Respond to customers’ queries.
Obtain feedback from overdue customers whose payment is overdue.
Investigate customers’ repayment ability and assess the potential risk.
Preferred Qualification:
HND/Bachelor's Degree.
Relevant training & certifications.
1-2 years of previous experience working as a Collections Officer.
Preferred Requirements:
Excellent negotiating skills.
Good written and verbal communication skills.
Familiarity with state debt collection laws.
Knowledge of payment plans and accounting procedures.
Knowledge of office and accounting software.
Patience and resilience.
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