Collections Officer at CredPal

Location: Yaba, Lagos

Purpose Statement

• We are looking to hire Collections officers to collect payment on overdue bills by informing customers of their debt and their various options for repayment.
• The Collection Officer is responsible for providing support to the organisation with particular emphasis on the collection of revenue and management of finance.
• The position liaises directly with clients, issues invoices/notices, negotiate on outstanding payments and where necessary initiates recovery action.

Key Deliverables:

• Establish repayment schedules, monitoring repayment of debts, and adherence by debtors to installment schedules.
• Researching debtor companies, assisting in researching laws and procedures to provide written advice to clients.
• Contact debtors by telephone, letter, email or fax, to agree debt recovery plans and follow up as appropriate
• Reviewing the company debtor list.
• Contacting customers and informing them of their overdue bills.
• Advising customers on their payment options and suggesting methods of payments.
• Negotiating suitable payment plans.
• Maintaining customer payment records.
• Preparing customer financial statements for banks and the state credit department.
• Writing final notice warnings to customers when payments are not being made.
• Instituting legal action when customers fail to pay their debt.
• Responding to customer queries.
• Contacting lawyers and insurance agencies to facilitate payments.

Preferred Qualification

• B.Sc / HND in Accounting, Banking & Finance, Economics, Statistics or other related field
• Relevant training & certifications.
• 3-5 years of experience as a Recovery/Collections Officer.

Preferred Requirements:

• Strong planning and organisational skills
• Good time management
• Strong communication skills (both written and oral) and an excellent telephone manner
• Appropriately assertive manner to deal with debtors and clients in a Confident manner
• Proactive and ability to take initiative
• Able to work within a team as well as independently
• Able to handle pressure and tight deadlines
• Natural ability to interact with people from various backgrounds and various levels.