Collections Officer at Carbon Nigeria

Department: Business Intelligence

Role

• We are looking for a competent Collection officer to contact customers and collect outstanding payments.
• You will have to strike a balance between maintaining trustful relationships and ensuring timely payments.
• Our collections officer should exhibit professionalism and trustworthiness.
• You should have excellent communication and negotiation skills, as well as the ability to work independently.
• You will have to be polite and sensitive towards people while also remaining committed to your purpose.
• Persistence and a sense of urgency are extremely useful to succeed in this task. 

Responsibilities

• Monitor accounts to identify outstanding debts
• Investigate historical data for each debt or bill
• Find and contact clients to ask about their overdue payments
• Take actions to encourage timely debt payments
• Process payments and refunds
• Resolve billing and customer credit issues
• Update account status records and collection efforts
• Report on collection activity and accounts receivable status
• Planning course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans.
• Follow-up with ALL promises to pay in a timely fashion.
• Keep tabs and reminders on payment.
• Create trust relationships with debtors when possible to avoid future issues.
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable.

Requirements

• Minimum of OND is preferred.
• 2- 3 years experience as a Recovery collector 
• Experience in working with targets and tight deadlines.
• First-hand resolution on calls
• Comfortable working with targets
• Patience and ability to manage stress
• Working knowledge of MS Office and databases.
• Excellent communication and people skills.
• Apt in negotiating and persuading. 

Benefits

• A great and upbeat work environment populated by a multinational team.
• Potential to work in different geographies.
• Health Insurance.
• Life Insurance
• Career development & Growth.
• We are advocates of work-life balance and offer a remote working option.