Collections Agent at Umba

Location: Maryland, Lagos

Job Description

• Responsible for collecting overdue amounts from customers
• Making and receiving telephone calls from customers to determine why their repayments are overdue
• Explaining repayment terms, and negotiating new payment terms where appropriate
• Conducting all communications in a professional and compliant manner
• Recording the outcome of all calls on the collections system
• Achieving the required targets in terms of activity and collections rate
• Provide feedback and escalate collections issue for credit policy changes.

Requirements
Work Experience Requirements:

• Experience in a call center essential
• Experience in fintech / banking desirable.

Skills Required:

• Excellent communication and negotiation skills
• Strong empathy and active listening skills
• Passionate about solving problems and delivering results
• An understanding of banking products and services
• Good level of computer literacy.