Collection Officer - Ogun State at PalmPay

Salary: Basic 80k + KPI 50K

Job Summary: 

We seek a results-oriented Phone Collection Officer to manage debt recovery via telephone. The ideal candidate will have excellent communication skills and a firm yet professional approach to negotiating payment plans and resolving outstanding accounts.

Key Responsibilities:

• Conduct outbound calls to debtors to negotiate payment arrangements and settlements.
• Maintain accurate and updated records of all customer interactions and payment commitments.
• Meet daily and monthly collection targets to minimize overdue accounts.
• Resolve customer queries and disputes related to billing or outstanding balances.
• Identify and escalate accounts that require further legal or administrative action.
• Ensure all collection activities comply with company policies and legal debt collection regulations.

Requirements:

• Minimum of 1–3 years’ experience in debt collection, telemarketing, or customer service.
• Exceptional verbal communication and negotiation skills.
• Ability to remain calm and professional when handling difficult or confrontational conversations.
• Strong attention to detail and proficiency in using CRM or database systems.
• Proven ability to meet performance targets in a fast-paced environment.
• Good understanding of financial ethics and collection laws