Collection Officer at Ascentech Services Limited

Job Description

• We are seeking a dedicated and results-driven Collection Officer to join our team in Lagos. The ideal candidate will be responsible for managing and recovering outstanding loans from customers while maintaining a positive customer relationship and adhering to regulatory requirements.

Key Responsibilities

• Loan Collections: Follow up on outstanding loans and ensure timely recovery of payments from customers.
• Customer Communication: Contact customers who have missed payments to remind them of their obligations and discuss feasible repayment plans.
• Record Keeping: Maintain accurate and up-to-date records of all customer interactions, payment arrangements, and loan statuses using internal systems.
• Compliance: Ensure adherence to financial regulations and internal policies when engaging with customers and recovering debts.
• Customer Support: Provide clear and helpful responses to customers' questions regarding loan terms, interest rates, and repayment schedules.
• Reporting: Prepare and submit regular reports to management detailing collection progress, problematic accounts, and potential risks.

Education Requirements

• Degree or Diploma in Finance, Accounting, Business Administration, or a related field.

Experience Requirements:

• Minimum of 2 years of relevant work experience, preferably in a startup environment within the lending or financial services industry.
• Hands-on experience with collections, debt recovery, handling delinquent accounts, and negotiating repayment terms.
• Familiarity with financial statements and basic credit principles.

Key Skills:

• Strong verbal and written communication skills.
• Effective negotiation skills with the ability to manage difficult conversations professionally.
• Excellent problem-solving abilities and the capacity to work both independently and collaboratively.
• High attention to detail and strong organizational skills.
• Basic knowledge of loan agreements, credit processes, and debt collection laws and regulations.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and collection management software.