Coaching Administrator at Devien Consult

Job Description

• As a Coaching Administrator within the Firm, you support the drive to build a strong brand as Africa’s leading transformational coaching firm.
• The Coaching Administrator is primarily responsible for ensuring the effective deployment of the Coaching framework to achieve the Business unit’s objectives and expected client's transformation.
• In your role, you serve as the Brand Ambassador of the Company’s Coaching Council and a key contact of the business; hence you must become vast in knowledge and operations of the Coaching Council.

Job Responsibilities
Below is a brief of key duties, including but not limited to the following:

• Overseeing and coordinating the activities of the Certified Coaches and our Network of Support Coaches to ensure excellent service delivery to the ICC Coaching Council and the Community, in alignment with the Business unit’s goals and set performance indicators. 

Your Key Responsibilities includes but not limited to the following: 
Coaching and Program Management:

• Coaching Coordination: Oversee the scheduling and facilitation of Coaching sessions and calls, as well as activities within the Communities. Ensuring optimal support for the Support Coaches and the Certified Coaches.
•  Program Implementation: Manage the execution of the ICC Coaching Council framework in all of its Pillars to ensure optimal operation of the council for the coaches and the clients. Streamline processes and optimize workflows to enhance overall efficiency.
• Data Analysis: Collect and analyze data from Coaches to inform the ICC Coaching Council's strategic direction and informed decision making.
• Communication: Foster effective communication between coaches and the council, addressing inquiries and escalating issues as needed.
• Content Management: Research, recommend and provide supporting resources required by clients to Coaches in order to drive easy execution of goals based on their specific initiatives and ongoing Coaching discussions. 

Administrative Support and Branding:

•  Administrative Support: Provide essential administrative support to the Coaches and clients including task management, reminders, and report generation. Act as the contact person for all clients regarding enquiries on Coaching schedule,  payment and payment reminders, appointments and other correspondence. 
• Serve as a liaison between coaches and other ICC teams, ensuring smooth collaboration and issue resolution.
•  Brand Management: Develop and maintain consistent branding for our marketing and publicity efforts including keeping an eye on the website for key updates, partnering with the Social Media Team to create posts and content for the Coaching Council, while ensuring adherence to ICC guidelines.

Performance Management and Development:

•  Performance Evaluation: Track and evaluate the Coaches performance metrics, providing regular reports to the Management. 
•  Coach Development: Develop and implement training programs to  enhance coach performance and facilitate team-building activities.
•  Talent Management: Collaborate with the Senior Leaders on Key training opportunities to prepare potential coaches through the requirements needed to become certified. Work closely with the team to recruit, onboard and evaluate Coaches.

 Other Duties:

• In the course of your work, you will report directly to the designated supervisor and collaborate closely to achieve the goals of our Firm.
• We encourage proactive ideas, initiative, and excellence in task accomplishment. Your responsibility and loyalty as a staff member are essential.
• You are required to take initiative and produce results on any assigned tasks.  
• You will be prepared to serve the Firm anywhere within & outside Nigeria and in whatever capacity the Firm deems appropriate from time to time.