Clinical Service Provider (CSP) at MSI Reproductive Choices

The Role

• The holder of this position will lead the outreach team in assigned location to provide family planning services especially long-acting reversible contraception (LARCs) in hard to reach, poor communities providing access and options of free high-quality family planning services to women.
• S/he will support all efforts to ensure client satisfaction, robust demand creation, adolescent reach, and data reporting as well as stakeholder engagement.

Key Responsibilities

• Ensure high quality service delivery of LAPMs in locations in line with outreach monthly schedule and adequate mobilization.
• Maintain clinical quality of service delivery according to MSI guidelines, counselling, infection prevention, medical emergency preparedness and overall competency of team members to provide high quality services and appropriate documentation.
• Monitor team performance using team level performance management tools, develop SMART action plans and make appropriate input to operational strategies where necessary.
• Ensure MSION’s data reporting and management procedures and guidelines/protocols are followed.

Service Delivery:

• Ensure high quality service delivery of LAPMs in locations where clients have been mobilized in line with outreach monthly schedule.
• Provide detailed, client focused counselling and appropriate consent to all clients accessing services.
• To support and implement core MSI values within the team, such as de-medicalization, task shifting, client focus, no blame culture, non-hierarchical management, and marketing.
• Actively support and implements MSN policies, procedures, guidelines, and manuals on clinical quality and ensure compliance.
• To participate fully in MSION’s Institutional strengthening and Capacity Building activities where appropriate and apply learning to team.
• Ensure that 20 productive outreaches are conducted monthly, 6-7 hours spent on site with an average reach of at least 62 clients daily and significant adolescent reach based on KPE (key performance expectations).
• Consistently look for measures to improve method mix and increased mobilization for permanent methods.

Clinical Quality:

• Ensure that all service providers are on level 1 competency and appropriate clinical supportive supervision is offered to team.
• Maintain a database of trained and quality assured locums supporting various aspects of service delivery.
• Attain/maintain model sites status after annual IQTA and EQTA with 90% and above in all areas of assessment.
• Ensure zero stock of commodities and consumables by instituting and maintaining a robust stock management mechanism.
• Manage all medical supplies and equipment, in line with MSI’s commodity and medical supply storage guideline.
• Ensure the availability of all clinical governance guidelines, manuals and job aids used by facilities in adequate quantity and track referral linkages of service utilization.
• Report all clinical incidents related to FP services while upholding the no blame culture approach to
• Proper documentation of monthly staff meetings, MEM drills, client record audits, client feedback analysis, and proper referral pathway for emergencies.
• Ensure that the emergency box is always available at point of service delivery, updated with all requirements at all times evidenced by the MEM checklist.

Performance Management and Client Mobilisation:

• Monthly tracking of teams’ performance against KPIs, develop SMART action plans for identified challenges/gaps and suggest way forward in monthly reports to line manager.
• Ensure the submission of outreach workplan and that same is accurately uploaded to tracpoint in collaboration with the community mobilisation officer (CMO)
• Ensure that 90% of outreaches are conducted in line with monthly outreach schedule and justify reasons for changes in monthly report.
• Monthly reconciliation and analysis of service numbers, stock utilization and monthly cost of outreach activities.

Data Reporting and Management:

• Working with Driver and Administrative Assistant (DAA), ensure creation of outreach sites daily in CLIC before the commencement of data entry.
• Ensure data reporting tools are always available and in use during outreach.
• Verify that all eligible fields in hard copy of client record forms are completed, correct and consistent with CLIC client card.
• Ensure that daily data quality reports are checked for data quality and validation of commodities used.
• Ensure that all shifts are finished, locked and extracts sent to the CDW.
• Lead a monthly regional data review of all service numbers reported into CLIC with regional support team members.
• Check the data storage system to ensure that the forms are complete, chronological, and stored in a fire and tamper proof cabinet.
• Validate all client records with daily summary sheets and CLIC records for correctness and consistency.
• Ensure overall DQA score of 100%.

Key Experience / Qualification / Skills

• A Medical Doctor, Registered Nurse, or Midwife or CHEW
• Evidence of good standing with relevant professional bodies in Nigeria
• Familiarity with the different cultural, social, and religious identities in Nigeria, international health, development issues and the international donor community
• Excellent communications, presentation, negotiation skills, Strong interpersonal, oral, and written communication skills
• Technical Expertise in long-acting reversible contraception (LARCs) specifically IUD and Implants insertion and removal
• Experience leading and mentoring people.
• Experience in the usage of computers and office software packages
• Familiarity /Experience with geography of state(s) of outreach.
• Good written and verbal communication skills with fluency in spoken English.
• Strong attention to detail and alertness to environmental dynamics.
• Good interpersonal skills; ability to write and communicate in the native language of the duty station is an added advantage.