Clinical Quality Assurance Officer at Heartland Alliance

Location Badagry

Job Summary

With technical oversight from the Treatment Advisor, incumbent is responsible for and ensures acceptable medical standard of care and benchmarks including a plan of care in accordance with national guidelines and international best practices is provided for all clients seen at the One-Stop-Shop (OSS). The incumbent is also obligated with coordinating the One-Stop-Shop (OSS) clinical team to ensure quality and timely delivery of friendly, non-stigmatizing care to clients.

Essential Duties and Responsibilities

• Coordinate the implementation of all clinical related activities within and outside the One Stop Shop (OSS) and represents HAN in technical working groups at the OSS.
• Ensures clinical related services are provided within and outside the OSS in an ethically, legally and morally sound environment for the benefit of the clients.
• Drive the enrolment and retention of all HIV positive clients into care, treatment and support services.
• Serves as focal person for ART enrolment, leadership of the switch committee and management of virally unsuppressed clients.
• Responsible for the attainment of ART treatment cascade goals for the OSS.
• Lead in the provision of care, treatment and support services for HIV positive clients.  
• Lead the implementation of add-ons clinical interventions and management of co-morbidities among KP PLHIV and serves as coordinator of HAN trauma informed mental health services.
• Lead in the provision of STI management services at the OSS.  
• Support the research unit, documentation, and publications.
• Other duties as assigned.

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or competency required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• A degree in Medicine.
• At least 3 years’ experience in clinical  HIV/AIDS care and antiretroviral treatment.
• Excellent and proven knowledge of clinical issues and current literature in HIV/AIDS treatment.
• Experience in training and excellent interpersonal skills.

Other Competencies:

• Time Management – Ability to prioritize tasks, manage time and complete projects in a fast-paced, changing environment with minimal supervision.
• Quality Management - Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness.
• Written Communication - Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively.
• Adaptability - adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Cultural Sensitivity – Respects cultural environment in which person is working and does not act in a manner that is outwardly offensive to the local community.
• Non-discriminatory- Does not discriminate persons based on sexual orientation or gender identity, age, preferred jobs or behavioral habits.

Language Skills:

• Excellent oral and written English communication skills.
• Knowledge of Local Language preferred.
• Demonstrated competency in public speaking.

Computer Skills:

• Proficiency in Microsoft Office, Internet Explorer, Outlook/Exchange, Windows operating systems, Power Point.
• Other software routinely used by Heartland Alliance.

Work Environment:

• The noise level in the work environment is usually moderate.
• The employee will be required to co-locate with local partners usually in the same office.
• The employee is required to travel regularly to often insecure and limited resource environments.

**Note: Applicants should specify their desired location on the subject of application**