Clinical Administrator at Ascentech Services Limited

Job Summary

• We are seeking a detail-oriented and proactive Clinical Administrator to support the daily administrative and operational activities of our healthcare center.
• This role requires strong organizational, communication, and coordination skills to ensure smooth clinic operations, staff efficiency, and an exceptional patient experience.
• The ideal candidate will support compliance efforts and drive quality assurance across all non-clinical functions.

Key Responsibilities
Administrative & Operational Support:

• Oversee daily operations of the clinic including scheduling, logistics, and workflow coordination
• Assist in implementing and maintaining standard operating procedures (SOPs) and operational policies
• Coordinate and track facility maintenance issues, ensuring timely resolution
• Manage and process patient referrals, maintaining communication with referring physicians

Patient Experience & Front Desk Oversight:

• Supervise front desk and patient service teams to ensure efficient check-ins and accurate documentation
• Address patient concerns or delays professionally, escalating when necessary
• Maintain a clean, welcoming, and well-organized reception and waiting area

Staff Coordination & HR Support:

• Monitor staff attendance, manage rosters, and support shift planning
• Support the onboarding and orientation of new employees, interns, or trainees
• Organize team meetings, training sessions, and daily briefings
• Encourage a positive and collaborative environment for staff and patients alike
• Track and report on key administrative and performance metrics

Reporting:

• Compile weekly and monthly operational reports covering patient volumes, service delivery, and team efficiency
• Provide insights and updates to management on performance trends and process improvements
• Compliance & Quality Assurance
• Support compliance with healthcare regulations, facility safety, and radiotherapy quality standards
• Monitor documentation practices to ensure accuracy and readiness for audits or inspections
• Participate in internal quality improvement initiatives to drive operational excellence and enhance patient care

Requirements

• Proven experience in healthcare administration or clinic operations
• Strong interpersonal and team coordination skills
• Excellent written and verbal communication
• Proficiency with Microsoft Office Suite and administrative systems
• Familiarity with healthcare regulations, compliance, and quality assurance standards is a plus
• Ability to multitask and manage priorities in a fast-paced clinical environment.