Clients Relation Officer at Pistachio Associates

Responsibilities

• Warmly receive guests as they arrive in a polite and hospitable manner and standard.
• Receiving customer calls and attending to enquiries regarding reservations and bookings as necessary
• Resolve and give feedback on customers’ complaint at least within the hour of complaint.
• Ability to manage irate customers by maintaining a level of professionalism while attending to customers.
• Respond to customer enquiries, complaints and try to resolve in a timely and accurate way, via phone, email and social media channels.
• Identify customer needs and help customers resolve issues arising from such needs in atimely manner.
• Monitor customer feedbacks on services and reach out to provide assistance that may arise.
• Follow up with customers to ensure their technical issues are resolved.
• Stay updated on the company’s service and trends.

Qualifications

• Minimum of HND / B.Sc in Business Administration, Marketing or related discipline.
• 2 years cognate experience in similar role.
• Must be organized and punctual.
• Excellent verbal and written communication skill
• Tech savy
• Ability to work night shifts.
• Customer experience in hospitality will be an advantage.