Client Training & Onboarding Specialist at Crescita Solutions

Role Overview

The Client Training & Onboarding Specialist will ensure clients are properly educated on the tools, platforms, and services delivered by Crescita Solutions. This role reduces churn, improves retention, and builds long-term client trust.

Key Responsibilities

• Conduct client onboarding sessions to explain platforms and deliverables.
• Create easy-to-understand guides, FAQs, and tutorials.
• Train client teams to use digital tools effectively.
• Collect client feedback and relay insights to internal teams.

Qualifications & Requirements

• Strong communication and customer service skills.
• Experience with SaaS platforms, CRMs, or digital tools.
• Ability to simplify technical processes.

Working Conditions & Benefits

• Remote-friendly role with flexible schedules.
• Direct impact on client satisfaction and retention.
• Competitive compensation with performance-based incentives.