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  • Posted: May 22, 2023
    Deadline: Not specified
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    Skyhigh Medical Centre is a top leading healthcare facility recognized for providing integrated healthcare services. To uphold clinical excellence, patient centricity and ethical practices integral to healthcare and ensure delivery of optimal healthcare service.
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    Client Services Officer

    Responsibilities

    • Warm welcoming of patients/Clients
    • Attending to patients enquires, complain, question and proffer/render appropriate support and provide solution
    • Perform all clerical duties necessary to keep the hospital running
    • Manage incoming calls & follow up patient for next scheduled appointment
    • Retrieve patients file Number, Register New patients and get their details so they can be registered appropriately
    • Give out Claim form to HMO patients, making sure patient sign it and ensure that all daily claims are well arranged and given out to the Head of Admin/HMO Officer
    • Liaise with HMO’s and other corporate organization for patient eligibility and approval
    • Send daily reports to Head of Admin/Client Executive
    • Calling of dormant client/patient
    • Response to official email
    • Follow up with patient for their next schedule appointment
    • Confirm an HMO patient, check the I.D to confirm if the patient HMO is still active. Call HMO helpdesk when necessary or when referring a patient to see a specialist. Also get Authorization code before some certain treatment or admission can be done
    • Scheduling appointment /Proper Record Keeping
    • Gives detailed explanation of services, listen to patients concerns and handling complaints and inform necessary to department for correction and follow up
    • File important document and keep them well arranged
    • Account reconciliation on payment received and expenses incurred in the day to day running, Update client Information and other basic update as required.
    • Management of receivables from clients via: cash, cheque, direct payment and inter-switch.
    • Ensure all receivables are remitted to the account department

    Qualifications

    • Interested candidates should possess a Degree
    • Have at least 2-3 years work experience in Health sector as a Client Service
    • Must have a good communication skills
    • Must reside in Lagos

    Method of Application

    Interested and qualified candidates should forward CV to: hr@skyhighmedicalcentre.com using the Job Title as the subject of the email.

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