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  • Posted: Nov 23, 2021
    Deadline: Dec 23, 2021
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  • We are a licensed Pension Fund Administrator with over 10 years of professional experience in Pension Funds Administration. We were incorporated on April 14, 2005 to manage and administer retirement savings contributions of employees in Nigeria as a result of the Pension Reform Act of 2004. Pensions Alliance Limited is a joint venture between First Securi...
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    Client Services Officer, Lagos

    Pensions Alliance Limited (PAL Pensions) is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company. PAL Pensions is a licensed Pension Fund Administrator with over 13 years of professional experience in Pension Funds Administration. As part of initiatives to enhance its capacity in achieving its objectives, PAL seeks to recruit a dynamic, passionate and resourceful professional to fill the position of Client Services Officer, Lagos.

    Job Summary

    • This role holder will be responsible for the handling of customers queries and requests.

    Job Responsibilities:

    • Driving resolution and feedback process.
    • Processing of error free customer applications.
    • Analysis and trending of customers complaints and requests.
    • Building on existing relationships with customers via CRM sessions.
    • Printing and dispatching of welcome letters to customers.
    • Ensuring constant and accurate update of customer data at every visit.
    • Preparation of monthly activity report of the unit.
    • Initiating and implementing new ideas and planning.
    • Liaising with key departments to achieve business goals.
    • Office logistics administration.

    Requirements:

    • Should possess a minimum educational qualification of a 2:2 Bachelor’s degree or its equivalent in related fields.
    • Minimum of two (2) years client/ customer services experience from a Pension Fund Administrator.
    • Strong persuasion and negotiation skills.
    • Excellent relationship management skills.
    • Strong stakeholder management skills.
    • Strong oral and verbal communication skills.
    • Good verbal and written communication skills.

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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