Client Services Officer, Lagos at Pal Pensions

Pensions Alliance Limited (PAL Pensions) is a joint venture between First Securities Discount House Limited (FSDH) (now known as FSDH Merchant Bank) and African Alliance Insurance Company. PAL Pensions is a licensed Pension Fund Administrator with over 13 years of professional experience in Pension Funds Administration. As part of initiatives to enhance its capacity in achieving its objectives, PAL seeks to recruit a dynamic, passionate and resourceful professional to fill the position of Client Services Officer, Lagos.

Job Summary

• This role holder will be responsible for the handling of customers queries and requests.

Job Responsibilities:

• Driving resolution and feedback process.
• Processing of error free customer applications.
• Analysis and trending of customers complaints and requests.
• Building on existing relationships with customers via CRM sessions.
• Printing and dispatching of welcome letters to customers.
• Ensuring constant and accurate update of customer data at every visit.
• Preparation of monthly activity report of the unit.
• Initiating and implementing new ideas and planning.
• Liaising with key departments to achieve business goals.
• Office logistics administration.

Requirements:

• Should possess a minimum educational qualification of a 2:2 Bachelor’s degree or its equivalent in related fields.
• Minimum of two (2) years client/ customer services experience from a Pension Fund Administrator.
• Strong persuasion and negotiation skills.
• Excellent relationship management skills.
• Strong stakeholder management skills.
• Strong oral and verbal communication skills.
• Good verbal and written communication skills.