Client Service Personnel – CSP 001 at Don Quester Consulting

A reputable Furniture Manufacturing Company located in Lagos is currently recruiting to fill the position below

Job Location– Lekki, Lagos.

Job Application Code – CSP 001

Job Competency Requirements

• Ability to build and maintain key customer relationships with clients and address their needs effectively.
• Ability to Drive for new innovative processes and strategies in concert with long-term plans.
• Ability to Monitor customers satisfaction, handling complaints in such a way that customer satisfaction is ensured.
• Ability to continuously research on market and consumer surveying and reporting: market development, market size, trends, shifts in consumer needs, changes in consumer preferences.
• Ability to do promotions, advertisements and website management and monthly newsletter development.
• Ability to Conduct customer satisfaction survey monthly, analyze and report.
• Ability to maintain high level of professionalism and competence in every client interaction, build positive and productive relationships with clients and make frequent client calls and visits a times to strengthen client relationships.
• Ability to resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution and follow up with potential clients to propose new offers

Requirements: B.Sc./HND in marketing, communications or related field with certification in sales/marketing with a minimum of 4 years’ proven post qualification/experience as a client service personnel or customer service officer/ marketing officer in a manufacturing sector.