First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank ...
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Client Service Officer (CSO)-Treasury & Financial Institutions
Ensure robust access control mechanisms to protect sensitive information, allowing only authorized personnel to access specific documents
Ensure periodic review of documents to ensure old files are digitized and archived in line with documents management best practice.
Establish rigorous audit and monitoring processes to detect and address security vulnerabilities and compliance issues promptly
Implement a centralized complaints management system to log, track, manage and provide robust feedback loops on all customer complaints, issues and resolutions.
Use data analytics to perform root cause analysis of recurring issues and implement corrective actions.
Perform all other duties as assigned by the Business Managers
JOB REQUIREMENTS - Education
Bachelor’s Degree
MBA or any professional qualification in Business Management, customer service, business analytics and marketing is an added advantage.
Experience
Minimum of 3 years experience in banking operations with knowledge of customer service iin a supevisory role within the financial service industry.
Previous experience in Customer Service would be an added advantage.
Gmail
Yahoomail