Client Service Manager at J-World Academy

Job Description

• We are seeking to hire a bright, highly resourceful Client Service Manager who will double as a customer relationship manager as well as a social media content/community manager.
• This role will be tasked with the responsibility of ensuring customer/client satisfaction, account management, and community development across its social/digital channels.
• The ideal candidate for this role must be a highly resourceful individual who is able to engage and hold conversations with HNIs and manage operations efficiently and must be very digitally savvy and a social media enthusiast.

Responsibilities

• Provide exceptional customer service to clients
• Responsible for managing walk-in and online customers as well as business inquiries across digital channels
• Offer advice to clients/customers on services and products
• Deal with client requests and complaints for support and resolution
• Manage engagement across the social and digital channels/community
• Assist in the on boarding process of new client accounts
• Assist operations team leader with clients’ orders and bookings
• Communicate operational issues back to the business to drive change Monitor and measure client satisfaction to drive or improve sales.

Requirements

• HND / BSc. in Communication / Social Sciences / Business Management or any relevant discipline from a reputable institution
• 3+ years in a client service / customer relationship in a highly structure organisation and in a dynamic, fast-paced environment
• Strong skills in social media content / marketing skills
• Calm, polite, and professional behaviour
• Strong verbal and written communication skills
• Reliable and self-motivated
• Excellent organizational skills and good team player
• Fast learner and ability to thrive under pressure.

Benefits

• Compensation: PAY ranges BTW N100,000.00 - N150,000.00 monthly + other benefits.