Client Service Manager(Abuja) at Workforce Group

Job Description

• As a Client Service Manager in Personal Banking, you’ll take a lead role in delivering an outstanding experience to our retail customers.
• You’ll acquire, manage, retain meaningful relationships with our customers, using your financial knowledge to offer thoughtful solutions to help address their financial needs

Responsibilities

• Identify, build and deepen relationships to gain incremental market share of the business segment through the use of financial planning and excellent discovery and profiling skills.
• Anticipate the complex financial needs of the client and offer solutions through a wide range of products, services and tools based on client profiling and suitability assessments
• Draw up work schedules for identifying and marketing prospective customers
• Structure credit facilities to address customers’ needs and prepare/review credit proposals with the Regional Sales Manager
• Monitor and ensure customers’ compliance with credit agreements
• Partner with Analysts to assist with the preparation of client presentations, relationship reviews, credit reviews, and client portfolio.
• Negotiate foreign exchange and credit rates with customers within limits set by the bank to ensure maximum profitability to the bank
• Monitor the unit’s performance against monthly/quarterly/annual plans
• Ensure the timely resolution and client satisfaction on all financial and operational inquiries and investigations and escalations
• Provide on-the job training for Account Officers
• Prepare and present the team’s Monthly Profitability Report (MPR) to the Group
• Perform other duties as may be assigned by the Regional Sales Manager

Desired Skills

• A good First Degree in any discipline. Relevant Masters’ degree will be an advantage
• Typically, a minimum of 4 years’ financial services experience with focus on Retail banking related experience
• A recognized professional certification will be an added advantage
• Knowledge of credit and the credit approval process; able to work with business and risk officers, product partners and clients on credit requests and issues
• Good analytical aptitude and proven ability to learn and exert sound judgment
• Consistently demonstrate strong attention to detail and follow-up skills
• Ability to be client focused and results oriented
• Proven planning, negotiation and organizational skills; able to prioritize and manage multiple client requests
• Excellent verbal and written communication skills
• Consistently demonstrate a professional attitude
• Knowledge of retail products is a plus

What We Offer you in Return

• Competitive pay that surpasses industry and matches global standards
• Career Growth
• Merit driven performance management system
• Adequate training and development to help improve your knowledge.
• Employee recognition based on Performance.