Client Service Manager at 6th Sense Marketing & Communications Limited

Job Description

• As a Client Service Manager, you will play a pivotal role in our commitment to client satisfaction. You will oversee a team of dedicated client service professionals, guiding them to meet and exceed client expectations.
• You will be responsible for developing and maintaining client relationships, ensuring that their needs are met, and identifying opportunities for growth.

Key Responsibilities

• Develop and maintain strong relationships with clients.
• Act as the main point of contact for client inquiries, requests, and feedback.
• Understand clients' objectives and collaborate with the marketing team to develop and implement effective marketing strategies.
• Provide regular updates to clients on project progress and results.
• Manage client expectations and address any issues or concerns in a timely and professional manner.
• Ensure client satisfaction and seek opportunities for account growth and upselling.
• Assist in the preparation of reports, presentations, and proposals for clients.
• Stay informed about industry trends and developments to provide valuable insights to clients.

Qualifications

• Bachelor's Degree in business, marketing, or a related field.
• Proven experience in client service or account management roles.
• Strong leadership and team management skills.
• Exceptional communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Customer-centric mindset and a dedication to client satisfaction.
• Excellent organizational and time management skills.