Client Service Lead at DMTC Africa Limited

The Opportunity

• DMTCAgency is seeking a Client Service Lead, a pivotal role within our agency leadership team, dedicated to driving client success and elevating our client services department to new heights.
• This role is ideal for those eager to contribute to our vision and growth, ensuring the delivery of exceptional digital marketing solutions.

Key Responsibilities
Client Services Leadership:

• Act as the primary liaison for client communications, ensuring their strategic and service needs are met with unparalleled excellence.
• Build and maintain client confidence by effectively managing accounts, projects, and campaigns, with a keen insight into their business objectives and digital strategies.

Knowledge and Experience in Digital Marketing:

• Must possess profound knowledge of digital marketing, with prior experience in a digital agency setting, ensuring the ability to understand and meet the digital needs of our clients.

Operational and Strategic Oversight:

• Ensure the client-facing delivery is operationally excellent and aligned with our business goals.
• Facilitate seamless communication between clients and internal teams, aligning on campaign objectives and deliverables.

Business Management and Development:

• Engage in the broader management of DMTCAgency, influencing decisions affecting agency operations and growth.
• Lead business development initiatives, driving profitability through strategic client relationships and new business opportunities.

Team Management and Development:

• Foster a culture of growth, positivity, and high performance within the account handling team.
• Oversee professional development and manage workloads, ensuring the team is primed to meet client demands.

Financial and Resource Planning:

• Manage financial targets and resources, ensuring the agency’s profitability and efficient utilization of freelancers and third-party vendors.

Agency Representation and Leadership:

• Embody DMTCAgency's values in all client interactions and industry engagements, ensuring a consistent service experience across our global presence.

Diversity Hiring Clause:

• DMTCAgency is committed to fostering a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds, beliefs, and identities, reflecting our belief in the power of diversity to drive innovation and success.

Requirements

• Interested candidates should possess an HND, Bachelor's Degree, Master's Degree, NCE or OND qualification in a relevant field with 3 - 5 years work experience.