Client Service Executive at IAL Nigeria Limited

Job Purpose: To assist the International Coordinator and the Deputy with relevant communications between the company and its affiliates, international clients and partners.

Other Job Functions

• Download all rates requests (origin or destination) and follow up with responses
• Daily registration of all received mails
• Follow the established client service processes and procedures to improve operational excellence.
• Respond to rate requests and liaise with International Coordinator when necessary
• Disseminate urgent information to appropriate channels between the International Department and other related departments
• Manage the relationship between the organization and clients.
• Reference all quotations sent out to the affiliates as requested
• Build sustainable relationships and trust with national and international clients through open and interactive communication
• Relay information between International Coordinator and other departments (Operations, Export, Business Development etc)
• Gather information from both Export and Operations Department, and update the clients and the origin agents on the status of current shipment (inbound and outbound)
• Handle all possible complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution
• Perform other assigned functions.

Skills and Requirements:

• Minimum of HND or B Sc.
• Master degree is an added advantage
• Possession of relevant professional certification
• Familiarity with CRM systems
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• Attention to details
• Prior experience in similar position is desirable
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to change