Client Service Director at Owlman Public Relations Services (PRS)

Responsibilities

• Guide the achievement of long and short term goals of the client’s business operations, protect the brand/company name and develop both the client’s existing and new products and services.
• Ensure day to day contact is maintained with Account Executives and Business Strategists; ensure that advice, counsel is given to them on daily basis with respect to tasks execution; and that the agency is constantly taking the initiative.
• Always prepare brand profile [which is a formal statement of the marketing background, client’s objectives and fundamental strategies].
• Ensure constant availability of information on all clients’ brands by researching and assessing available data concerning all our clients’ brands and suggest ways to help them create more values for the both the client and the Agency.
• Ensure that the selling of creative, media or research recommendations to clients is professionally and effectively carried out.
• Ensure processes and procedures are in place to guide delivery of the agency’s products/services, ensuring they are nothing short of excellence.
• Regular communication and liaison with clients at senior level
• Organization and maintenance of a world-class client feedback system
• Generating accurate reports and status notifications
• Pitching fresh and innovative ideas to clients
• Completing projects to a specific schedule and within an agreed budget
• Using your knowledge and skills to push clients, the team and the agency in the most productive direction.

Qualifications

• The ideal candidate should have a Degree in Marketing or Mass Communication from a certified institution of higher learning.
• He should have at least 3 years experience in a similar role or 8 cumulative years experience in Client Servicing in both advertising agencies and from client side.

Skills:

• Client relationship management
• Full awareness of creative processes and techniques – including digital platforms
• Excellent written and verbal communication skills
• People Management/Interpersonal Skills & High Emotional Intelligence
• Organising ability
• Ability to work in a team
• Attention to details in budgetary restraints
• Independence
• Integrity
• Confidentiality
• Professionalism
• Objectivity
• Creative and Innovative thinking
• Word Processing Knowledge & PowerPoint skills