Client Service Associate at H & Y Furniture Manufacturers

Job Summary

• We are seeking a skilled and experienced Client Service Associate to provide exceptional customer service, foster strong client relationships, and enhance the company’s presence through social media engagement.

Key Responsibilities
Customer Relationship Management:

• Respond promptly and professionally to customer inquiries via email and phone.
• Build and maintain positive, productive relationships with clients.
• Address client concerns by identifying issues, determining solutions, and ensuring follow-ups to achieve resolution.
• Conduct client visits or calls to strengthen relationships and identify opportunities for new offers.

People Management:

• Foster effective collaboration with internal teams, including design architects, production, warehouse, logistics and installatio
• Partner with commercial and production teams to resolve client-related challenges efficiently.

Social Media Management:

• Monitor and maintain the company’s social media presence on platforms such as Instagram, Facebook etc.
• Post engaging content and track performance across multiple accounts simultaneously.
• Identify and act on social media trends to enhance reach, engagement, and traffic.

General Operations Management:

• Provide clients with regular updates on project progress and campaigns.
• Oversee customer data management to maintain accuracy and privacy.
• Proactively manage communications between internal teams and clients to address client needs.
• Coordinate delivery logistics and resolve delivery-related issues.
• Develop and implement feedback or complaints procedures for continuous improvement.

Process Improvement:

• Continuously enhance client service processes to meet evolving client requirements.
• Identify and implement systems, process, or organizational improvements within the role’s scope.

Qualifications & Experience

• A Bachelor’s degree in Marketing, Mass Communication, or a related discipline.
• At least three (3) years of proven experience as a Client Service Officer, preferably in a furniture manufacturing environment.
• Strong problem-solving and organizational skills, with excellent verbal and written communication abilities.
• Proficiency in Microsoft Office tools (Outlook, Word, Excel).
• Exceptional phone etiquette and interpersonal skills.
• A positive attitude, a sense of humor, and a passion for fostering meaningful client interactions.