Client Service & Administrative Officer at Smart Partners

Job Summary

• The Client Service & Admin Officer acts as the main link between the company and its clients, ensuring smooth service delivery, efficient operations, and strong client relationships.
• The role also oversees administrative processes, procurement, and reporting to support overall business performance.

Key Responsibilities

• Manage client relationships, onboarding, and satisfaction to ensure service quality and retention.
• Handle client communications, proposals, service agreements, and issue resolution.
• Oversee janitor deployment, site inspections, fumigation, and cleaning operations.
• Coordinate procurement of consumables, vendor management, and stock control.
• Supervise administrative staff and ensure accurate invoicing, payroll, and budget tracking.
• Prepare and submit timely operational and client service reports.

Requirements

• Bachelor’s degree in Business Administration, Facility Management, or related field.
• 4–6years’ experience in client service, administration, or operations.
• Strong communication, organizational, and multitasking skills.
• Proficiency in Microsoft Office and familiarity with facility operations.

Salary
N150,000 - N180,000 Monthly.