Client Relationship Specialist at Basik360 Energy Ltd Agency

Position Overview

• The Client Relations Specialist is responsible for building, maintaining, and strengthening strong, long-term relationships with clients. This role serves as the primary point of contact for clients, ensuring their needs are understood, addressed, and met in a professional and timely manner. The specialist works to enhance client satisfaction, loyalty, and retention while supporting the company’s overall growth and reputation.

Key Responsibilities

• Serve as the main liaison between the company and its clients, providing prompt support and communication.
• Build and maintain long-term client relationships through trust, responsiveness, and proactive engagement.
• Understand client needs, concerns, and goals, and collaborate with internal teams to provide tailored solutions.
• Manage client accounts by ensuring timely follow-ups, feedback collection, and issue resolution.
• Maintain accurate client records, track interactions, and monitor satisfaction levels using CRM systems.
• Prepare reports and updates on client account status, opportunities, and potential risks.
• Educate clients about products, services, policies, and company updates.
• Anticipate client needs and recommend additional services that align with their business objectives.
• Resolve complaints and conflicts quickly and effectively, maintaining a positive company image.
• Assist in developing strategies to improve client experience and strengthen business relationships.

Qualifications and Skills

• Bachelor’s degree in Business Administration, Communications, Marketing, or a related field.
• Proven experience in client relations, customer service, account management, or a similar role.
• Strong interpersonal and communication skills (verbal and written).
• Excellent problem-solving and conflict resolution abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in Microsoft Office Suite and CRM tools.
• High level of professionalism, patience, and empathy.

Key Competencies

• Relationship-building and networking skills
• Active listening and emotional intelligence
• Negotiation and persuasion
• Attention to detail and accuracy
• Customer-centric mindset
• Team collaboration and adaptability
• Performance Indicators
• Client satisfaction and retention rates
• Response and resolution time to client inquiries/complaints
• Growth in client accounts and service adoption
• Quality and accuracy of client documentation and reports.