Client Relationship Officer at Yemsays Properties and Investments Limited

Description 

• The Client Relationship Officer will play a key role in managing client relationships, understanding their property needs, and actively promoting and selling land and homes.
• This role requires a blend of sales skills, relationship-building, and marketing expertise to drive the success of our real estate transactions.
• You will be responsible for providing exceptional customer service, nurturing leads, and ensuring a seamless buying experience for our clients.

Key Responsibilities

• Client Relationship Management: Build and maintain strong, long-term relationships with clients, providing personalized support and attention throughout the buying process.
• Sales & Marketing: Actively promote and sell land and property offerings to potential buyers. Generate leads, manage client inquiries, conduct property showings, and close deals.
• Lead Generation & Prospecting: Identify and qualify new business opportunities through various marketing channels (digital, networking, referrals). Follow up with prospects and convert leads into sales.
• Market Knowledge: Stay up-to-date on market trends, property values, and neighborhood developments. Use this knowledge to inform clients and provide tailored property recommendations.
• Client Onboarding & Consultation: Assist clients in understanding available properties, financing options, and the purchasing process. Provide comprehensive property tours, answering questions and addressing concerns.
• Negotiation: Act as the intermediary between buyers and sellers, negotiating terms and closing deals that meet both parties’ needs.
• Client Retention & Referrals: Ensure high levels of client satisfaction to encourage repeat business and referrals. Engage with past clients to maintain relationships and foster future opportunities.
• Collaboration: Work with internal teams (e.g., marketing, legal, and finance) to ensure smooth transactions and effective communication with clients.
• Documentation & Reporting: Maintain accurate records of client interactions, sales activities, and transactions. Provide regular updates on sales progress and client status to management.

Qualifications & Requirements

• Experience: Proven experience in sales, marketing, or client relationship management, preferably in real estate or a related industry.
• Education: A Degree or Diploma in Business, Marketing, Real Estate, or a related field is an asset.
• Sales Skills: Strong sales acumen with a track record of meeting or exceeding sales targets.
• Real Estate Knowledge: Familiarity with real estate practices, including property valuation, contracts, and the buying process is a plus.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex property details in a clear, engaging way.
• Negotiation Skills: Strong negotiation abilities to close deals that satisfy both clients and the company.
• Tech-Savvy: Proficiency in CRM software, Microsoft Office Suite, and social media platforms for marketing and lead generation.
• Customer-Focused: A client-first mentality with a passion for providing excellent customer service.
• Time Management: Ability to manage multiple clients and projects simultaneously, with excellent organizational skills.

Personal Attributes:

• Self-motivated, proactive, and driven to succeed.
• Professional appearance and demeanor.
• Strong problem-solving skills and attention to detail.
• A passion for real estate and helping clients find their perfect properties.
• Ability to work both independently and as part of a collaborative team.

What We Offer

• Salary: N100,000 - N150,000 monthly.
• Competitive salary with commission-based incentives.
• Comprehensive benefits package.
• Opportunities for career growth and advancement within the real estate industry.
• A dynamic, fast-paced, and supportive work environment.
• Training and development to help you succeed in your sales and marketing efforts.