Client Relationship Officer at People Capacity Management

Responsibilities

• Manage and nurture client relationships to maximize client satisfaction and loyalty.
• Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.
• Understand clients' business goals, needs, and challenges to provide tailored solutions and recommendations.
• Collaborate with internal teams to deliver exceptional service and exceed client expectations.
• Identify opportunities for upselling and cross-selling products or services to existing clients.
• Develop and implement strategies to retain and expand client accounts.

Specification

• Must have a BSc / BA Degree in Customer Relations or relevant course.
• Must have a minimum of 5-8 years’ client management experience.
• Must have relevant professional certifications.
• Should reside in Lagos
• Must look professional and presentable.