Client Relationship Manager at IT Horizons Limited

Responsibilities

• The position is responsible for developing, maintaining and managing sales activities of the business within Lagos and its environs, as well as developing and implementing an innovative, growth-focused commercial strategy, focused primarily on new opportunities and markets.
• Directing strategy towards the profitable growth and operation of the company.
• Developing innovative sales strategies to achieve sales goals
• Represent the company externally to enhance and strengthen the company’s profile and optimizes all business development opportunities.
• Maintain a good level of understanding and knowledge of the Company’s products and services, ensuring that customer queries can be captured and dealt with accurately and appropriately
• Ensure that all commercial activities meet or improve on budget, cost, volume and efficiency targets (Key Performance Indicators) in line with business objectives.
• Achieve growth and hit sales targets by successfully meeting set targets
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
• Work with the sales team to ensure consistent lead generation.
• Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options
• Maintains an awareness of external factors (including competitors, government business initiatives, current and proposed legislation in relation to commercial activities), which impact the business. Communicate such information and any subsequent changes to the MD/ CEO.
• Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements
• Making accurate cost calculations to provide customers with quotations
• Achieve growth and hit sales targets of the organization through effective planning and budgeting.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence
• Present sales, revenue and expenses reports and realistic forecasts to your line manager