Client Relationship Executives at Stresert Services Limited

Our client is a leading credit bureau organization in Lagos, Nigeria. As a result of growth, the company requires the services of Client Relationship Executives.
Job Summary
The role will be an interface between the company and its members/ data-providers. Must have an excellent rapport and develop relationships with members/ data-providers. Activities are conducted with the objective of increasing the amount of sales with the present members and identifying and acquiring new business from potential members/ data-providers.

Detailed Responsibilities

• Identify and acquire new customers.
• Execute customer relationship plans.
• Build and maintain relationships with bureau subscribers to ensure customer satisfaction.
• Ensure optimal customer service experience at every client interaction.
• Make recommendations to the Head, Sales and Marketing on customer needs and marketing strategies.
• Adhere to Service Level Agreements (SLA) to ensure the delivery of services to Members/Data Providers.
• Achieve revenue targets across different product/ service offerings by the company.
• Introduce new service offerings to customers; make sales to meet given targets.
• Any other duties of similar responsibilities assigned from time to time.

Requirements

• B.Sc / HND degree in a numerate of semi-numerate discipline.
• 3 – 4 years post qualification experience as a relationship officer/customer service executive preferably from the financial services sector.
• Must have good knowledge of MS Office.
• Excellent communication and interpersonal skills.
• Good customer service skills.
• Good planning and organizing skills with an eye for detail.
• Excellent negotiating and marketing skills.
• Must be detailed to the letter