Client Engagement Manager at Uridium Technologies

Responsibilities

• Client communication and relationship management.
• Requirements gathering and analysis.
• Technical support and troubleshooting.
• Training and knowledge transfer.
• Project Coordination.
• Reporting and feedback.

Qualifications

• Bachelor's degree in computer science, information technology business administration or related field.
• Relevant certification in customer relationship management, project management (PMP OR PRINCE2) or technical support (ITIL) are advantageous.
• Minimum of 6 years experience in client management roles with fintech, banking or technology sectors.
• Proven track record of working on software/platform deployments with large financial institutions or similar clients.
• Experience in managing complex client relationships and handling high-priority escalations.
• Understanding fintech solutions, with knowledge of instant issuance platforms or similar financial Technologies.
• Familiarity with industry standards, including PCI-DSS and ISO 27001, would be an advantage.
• Excellent interpersonal and communication skills
• Strong problem-solving abilities and the capacity to handle high-pressure solutions.
• Ability to work independently and manage multiple priorities and deadlines.