Client Care Intern (Paid) at AmorServ

Role Overview

The Client Care Intern will support day-to-day customer service operations by assisting clients, caregivers, drivers, and dispatch teams. This role is ideal for a recent graduate looking to gain hands-on experience in customer service, operations, and healthcare-related transportation services.

Key Responsibilities

• Respond to client inquiries via phone, email, and messaging platforms in a timely and professional manner
• Assist with ride booking, confirmations, and schedule updates
• Provide clients with driver ETAs, trip updates, and delay notifications
• Document client interactions, complaints, and resolutions accurately
• Escalate urgent issues to the Operations Manager when necessary
• Support post-ride follow-ups and customer feedback collection
• Maintain accurate records in internal systems and spreadsheets
• Adhere to company policies, service standards, and confidentiality requirements

Requirements & Qualifications

• Recent graduate or currently completing a degree (0–1 year experience)
• Must reside in Nigeria
• Strong verbal and written communication skills
• Customer-focused mindset with empathy and patience
• Basic computer proficiency (Microsoft Office, Google Workspace, or similar tools)
• Ability to multitask, prioritize, and work under pressure
• Willingness to learn operations within the NEMT industry

Nice to Have

• Previous internship or customer service experience
• Familiarity with call handling or client support roles
• Interest in healthcare, transportation, or operations

What We Offer

• Hands-on experience in the NEMT and healthcare services industry
• Mentorship and learning opportunities
• Exposure to operations, dispatch coordination, and client care
• Opportunity for growth based on performance