City Operations Lead at Workforce Group

Requirements/Skills:

• Manage Key Accounts: Ensure high customer satisfaction and retention through effective management of relationships with designated key account specialists.
• Inventory Monitoring: Collaborate with the warehouse team to monitor stock levels and ensure timely restocking to meet customer demand.
• Internal Collaboration: Work closely with logistics and supply teams to guarantee product availability and address customer needs promptly.
• Customer Base Expansion: Strategically increase the city's customer base using various acquisition channels, focusing on enhancing retention rates.
• Client Management: contact centre operations to reduce customer churn and improve retention.
• Premium Client Management: Directly manage premium clients, focusing on increasing value and organisation share of wallet.
• Sales and Profit Strategies: Develop strategies to boost sales and maximize profits for city-specific accounts.
• Market Analysis: Analyze market trends and customer data to identify growth opportunities and devise effective sales plans.
• Sales Reporting: Prepare regular reports on sales, customer feedback, and market trends to inform strategic decisions.
• Contract Negotiation: Negotiate contracts and pricing with key accounts to fulfil mutual needs and expectations.
• Relationship Building: Maintain strong, ongoing relationships with key accounts through regular, direct communication and meetings.
• Collaboration and Strategy: Work in tandem with other City Ops Leads to share strategies and improve retention and acquisition efforts