Telemarketing Officer at HelloMe Limited

ABOUT THE ROLE:

The HelloMe team is built of like-minded individuals on a mission to demystify digital banking services. We’re committed to hiring industry experts and those with a passion for customer-driven results. We are seeking Telemarketing Officer to join our dynamic team. The ideal candidate will conduct outbound calls to prospects, effectively communicates the value of our digital banking solutions, and achieves sales targets through personalized engagement and adherence to regulatory standards.

This full-time role offers an exciting opportunity to contribute to our mission of revolutionizing the finance industry through innovative technology solutions. Our innovative solutions empower individuals and businesses to achieve their financial goals with confidence. We're looking for an enthusiastic and proactive Telemarketing Officer to join our team and drive our sales and marketing initiatives.

SUCCESSFUL APPLICANTS WILL IDEALLY HAVE TO:

• Conduct outbound calls to prospective clients to promote our FinTech products and services, including digital banking solutions, payment processing, and financial management tools.
• Utilize scripts and sales pitches provided by the company to effectively communicate the value proposition of our products and address customer inquiries.
• Identify and qualify leads through proactive outreach and engagement, understanding their financial needs, challenges, and goals.
• Provide personalized recommendations and solutions to prospects based on their financial profiles and preferences.
• Maintain accurate and up-to-date records of customer interactions, including contact details, preferences, and feedback, in the CRM system.
• Achieve weekly and monthly sales targets and quotas, consistently meeting or exceeding performance metrics.
• Follow up with leads and prospects to nurture relationships, address concerns, and close sales opportunities.
• Collaborate closely with the sales and marketing team to develop targeted campaigns, promotions, and strategies to drive customer acquisition and retention.
• Stay informed about industry trends, regulatory changes, and competitor offerings to effectively position our products in the market.
• Adhere to all regulatory requirements, compliance standards, and company policies while conducting telemarketing activities.

REQUIREMENTS & QUALIFICATIONS:

• Bachelor's degree in Business Administration, Management, Marketing, or a related field is often preferred.
• Minimum of three (3) years of proven work experience in telemarketing/telesales, preferably from financial services, fintech, digital banking payment providers, or related industries.
• Excellent communication skills, both verbal and written, with the ability to explain complex financial concepts in a clear and concise manner and must have good intonation.
• Strong interpersonal skills and the ability to build rapport and trust with customers over the phone.
• Results-oriented mindset with a track record of achieving and exceeding sales targets in a fast-paced environment.
• Familiarity with financial products, services, and terminology, including banking, payments, investments, and budgeting.
• Proficiency in using CRM software and other sales tools to manage leads, track performance, and generate reports.
• Ability to work independently and as part of a collaborative team, with a strong sense of initiative and self-motivation.
• Flexibility to adapt to changing priorities and work schedules, including occasional evening or weekend shifts.
• Commitment to upholding ethical standards, integrity, and professionalism in all interactions with clients and colleagues.