Cinema Team Lead at Genesis Group

Key Responsibilities
Daily Tasks:

• Team Leader to Monitor & Provide Support
• Lead by example to ensure Daily Guest Service is prioritised and implement exceptional guest service standard to meet guests expectations (Be positive & Motivate the team)
• Ensure Guests Film information are always available (film guides, box office tickets and promo materials)
• Check daily and ensure all tills are operatives and resolve any issues immediately
• Daily Ensure the box office is always clean and organised accordingly
• Follow daily cashing up procedures and security policy to protect assets and box office revenue. Any cash difference must be resolved immediately
• Be firm and take immediate action for any Cash or Security Breach to all box office staff
• Ensure box office staff are presentable and have correct uniform
• Ensure box office cinema staff are trained on guest service standards
• Communicate 15mins morning and evening meeting goals to office staff.
• Daily review of all disciplinary matters, discuss with BMto resolve them.

Requirements

• Minimum of HND.
• 1 - 3 years experience.
• Candidate must have led a team in a related industry
• Have the ability to communicate effectively
• Great organisational skills
• Great Communication skills
• Excellent supervisory skills
• Candidate must have excellent customer service.
• Preferable age range: 24- 30 years.