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  • Posted: Jun 9, 2021
    Deadline: Jun 11, 2021
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  • We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation. Our focus is on cr...

     

    CIC Technical Support / Customer Service Officer

    Responsibilities

    • Attend to complaints that require technical support in CIC (Online)
    • Support customers through telepresence to resolve their product issue
    • Online training to technicians and Agents through WebEx
    • Online inspection for defective Products(e.g. GQI/MRC/QIR Inspection etc.)
    • Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
    • Guidance of the users to support them in becoming more productive
    • Support in the development of programs to train the customer on how to properly use the products
    • Concession of the customers' troubles by recommendation of products, services or procedures
    • Evaluation of the systems' problems to recommend enhancements

    Requirements

    • Degree in IT or other related technical fields
    • At best, practical help desk or customer support experience
    • High customer and service orientation
    • Well developed communication and analytical skills
    • Good knowledge of operating systems and relevant hard- or software
    • Good problem-solving skills and focus on quality
    • Serenity in challenging situations

    Check how your CV matches this job

    Method of Application

    Interested and qualified candidates should forward their CV in MS-Word format to: ashabi.lawal@willerssolutions.com using the Job title "CIC TECH SUPPORT" as the subject of the mail.

    Note: Only qualified candidates will be contacted.

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Average Salary at Willers Solutions
₦ 125K from 3 employees
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