CIC Technical Support / Customer Service Officer at Willers Solutions

Responsibilities

• Attend to complaints that require technical support in CIC (Online)
• Support customers through telepresence to resolve their product issue
• Online training to technicians and Agents through WebEx
• Online inspection for defective Products(e.g. GQI/MRC/QIR Inspection etc.)
• Providing help and answers to the customers' technical issues through identification of the problem itself, research on answers and subsequent provision of guidance
• Guidance of the users to support them in becoming more productive
• Support in the development of programs to train the customer on how to properly use the products
• Concession of the customers' troubles by recommendation of products, services or procedures
• Evaluation of the systems' problems to recommend enhancements

Requirements

• Degree in IT or other related technical fields
• At best, practical help desk or customer support experience
• High customer and service orientation
• Well developed communication and analytical skills
• Good knowledge of operating systems and relevant hard- or software
• Good problem-solving skills and focus on quality
• Serenity in challenging situations