CIC Agent at International Breweries

The key purpose of this role is to leverage capital and people resources in order to enhance sustainable growth in sales volume, market share and competitive advantage.

 Key Outputs and Responsibilities:

• Order Control and Capturing
• Sales Calls
• Product Promotion/Targeted Sales
• Mix/Portfolio Management
• Stock Management and allocation
• Payment sourcing and negotiation
• Proof of payment/posting tracking
• Empties Tracking
• Formalized NPS and Surveys
• Customer Complaint Resolution

KPIs

• Volume KPIs (Beer, Focus brands, Malt, Energy)
• CIC Productivity KPIs (Plan Adherence, Contractability, Effectiveness, Coverage, Zero Purchase customers, Frequency of purchase)

Skills

• Sales Capability
• Clear Communication
• Multilingual
• Salesforce and SAP proficiency
• Excel, PPT, Word proficiency
• Problem Solving/Analytical Thinking
• Adaptability, Process Adherent, Spirited
• Fast Paced, High Pressure, Multiple Stakeholders Mgmt.

Key Attributes and Competencies:

Traits & Competences Required:

• Positive Attitude
• High Level of energy
• Good interpersonal skills
• Creativity and Innovation
• Fluency in English and/or other local dialect
• Clear Communication Skills
• Analytical Skill/ Problem solving Skill
• High Level of adaptation

Qualifications & Experience:

• Min. of B.Sc./HND in Administrative or other Related Course
• 2-3 Years’ experience in Customer experience, Call handling, Sales or similar role
• Proficiency in the use of Microsoft office applications i.e. (Microsoft Excel, Word and PowerPoint)
• Proficiency in the use of Salesforce/S4Hana
• Related Certification is an added advantage.