Chief Technical Officer (Telecoms) at Venmac Resources Limited

JOB RESPONSIBILITIES

• Leading the technology strategy and operations of the interconnect clearing house.
• Overseeing the development and implementation of IT systems and infrastructure.
• Identifying and evaluating new technologies and solutions to enhance operational efficiency and support business growth.
• Managing relationships with technology vendors and partners.
• Ensuring the security and integrity of the company's IT infrastructure.
• Developing and implementing disaster recovery and redundancy plans.
• Acting as the first point of escalation for technical issues before reaching out to vendors, ensuring timely resolution and minimal disruption to services.
• Analysing metrics and performance indicators to assess the quality of calls and identify areas for improvement.
• Monitoring call traffic, network performance, and system availability to ensure optimal service delivery.
• Implementing and overseeing quality assurance processes to ensure compliance with industry standards and regulatory requirements.
• Leading the research and development efforts for new products and services.
• Collaborating with other departments to align technology initiatives with business objectives.
• Managing the technology team and promoting a culture of innovation and continuous improvement.