Chief Operating Officer at Winock Solar Nigeria Limited

Job Objective

• Responsible for providing leadership to branch operations staff on policies and standards, ensuring adherence to Winock’s vision and mission, whilst providing operational support for disbursement and collections.

Key Responsibilities

• Provide day to day leadership to branch operations staff through Senior portfolio managers and branch officers
• Ensure that branch operations staff are consistently adhering to the company’s culture and values
• Collaborate with the Chief Risk Officer to design and implement credit policies to ensure minimal credit loss
• Collaborate with the Chief Risk Officer to identify operational risks and design mitigants
• Ensure that portfolio managers are providing support to the recovery officers to enable effective recovery
• Provide consistent training to branch operations staff on changes in credit policy
• Collaborate with the Head of Internal Audit to receive and review reports on compliance levels, whilst working with the Head of HR to implement reward and corrective measures to ensure continued compliance
• Monitor the performance of branch officers to ensure a high level of customer service
• Consistently receive feedback from branch operations staff and liaise with business leaders to provide innovative ideas and resolve bottlenecks on their behalf
• Collaborate with the Technology manager to consistently add new features to the CRM to improve operational efficiency and effectiveness
• Ensure that all branch operations staff are making use of the CRM as expected
• Collaborate with the Head of HR to consistently fill key roles with the right talents
• Monitor disbursement and collections on a daily basis and proactively implement corrective actions to ensure that performance is within the desired benchmark
• Design and execute a branch expansion plan inline with the company’s long term objectives
• Provide timely and clear reports to the Chief Executive Officer to enable effective decision making
• Manage relationships with key suppliers
• Provide leadership to the solar technical team to ensure that customers are satisfactorily attended to

Key Performance Indicators

• Performance of sales disbursement is minimum 80% monthly.
• PAR30 to < PAR90 Cumulative is less than 4.5%
• Customer satisfaction score is 95%.

Requirements

• Candidates should possess a Bachelor's Degree qualification with at least 8 years work experience.

Functional Competencies and Skills:

• Working knowledge of Winock CRM
• Attention to details
• Problem Solving/Analytical skills
• Integrity; honesty and ethical attributes
• Effective Time Management skill
• Excellent communication skills
• Confidentiality and objectivity
• Working knowledge of microfinance operations
• Working knowledge of Microsoft office suite.