Chief Operating Officer at FMR AGENCY

Job Description

• The Chief Operating Officer will oversee the daily operational performance of the business, ensuring that all departments function efficiently while supporting the company’s growth strategy.
• This role will be responsible for operational planning, performance monitoring, cross-functional coordination, and process optimization across the organization.
• The ideal candidate must possess strong leadership capability, operational intelligence, and a relentless drive to deliver results.

Key Responsibilities
Operational Leadership:

• Oversee daily business operations across multiple departments and locations
• Ensure alignment between strategic objectives and operational execution
• Implement systems, processes, and structures that support business scalability
• Drive operational efficiency and improve organizational productivity

Business Growth & Strategy Execution:

• Translate leadership vision into executable operational strategies
• Identify new growth opportunities, operational improvements, and expansion opportunities
• Support the development and execution of strategic initiatives across the business

Performance & Accountability:

• Establish operational KPIs and performance metrics across teams
• Monitor departmental performance and drive accountability across leadership teams
• Identify operational bottlenecks and implement solutions quickly

Team Leadership & Organizational Development

• Lead, mentor, and manage cross-functional teams including sales, operations, and support functions
• Build a culture of ownership, accountability, and high performance
• Strengthen collaboration across departments to improve execution

Financial & Resource Management:

• Monitor operational costs and ensure efficient use of resources
• Support revenue growth by aligning operational structures with business goals
• Ensure business processes support profitability and sustainability

Process Improvement & Innovation:

• Design and implement scalable systems, policies, and operational frameworks
• Introduce process improvements that enhance productivity and efficiency
• Ensure operational readiness for business expansion

Requirements
Educational Qualification and Experience:

• Bachelor’s Degree in Business Administration, Management, Finance, or a related discipline
• An MBA or relevant postgraduate qualification is an added advantage
• Minimum of 7 years professional experience with significant exposure to operations or business leadership roles
• Proven experience managing multi-functional teams or multi-unit operations
• Experience within fashion, retail, FMCG, or fast-paced consumer sectors is highly desirable

Key Competencies:
The successful candidate must demonstrate:

• Strong operational leadership capability
• Strategic thinking with strong execution discipline
• Ability to drive performance and accountability across teams
• Strong problem-solving and decision-making skills
• High resilience and adaptability in fast-paced environments
• Exceptional communication and leadership influence
• Data-driven decision-making and performance monitoring ability