Chief Operating Officer at Alan & Grant

Job Description

• This role will report directly to the Partners and will be responsible for the efficient day-to-day running of the firm’s back support functions, but importantly, assist the Partners with strategic, people management, commercial and finance opportunities to enable the firm to grow.

Key Functions
Practice Management:

• Ensure that standards are met generally for all staff on levels of professionalism and to be an ambassador internally and externally for the firm while managing inherent risk across the business.
• Analyze business performance, identifying growth opportunities and driving commercial performance.
• Make recommendations on long-term business strategy and growth.
• Ensure the firm’s compliance with all regulatory and legal obligations.
• Generate and implement key performance indicators across the firm
• Manage Partners meetings, produce reports and manage all related support functions to enable their success.
• Take ownership of the firm’s facilities, equipment and premises
• Work with the firm’s IT team to develop, expand and ensure provision of excellent IT infrastructure.
• Streamline processes and systems to ensure best practice, efficiency and profitability
• Marketing, Client Care and Practice Development
• Assist the partners with the continued expansion of the practice, by actively exploring, recommending and engaging in marketing, business development and PR activities.
• Work with the firm’s marketing partner and marketing agency, drive performance and ROI.
• Assist with training, systems and procedures to ensure the firm delivers excellent client care.

Financial Management:

• Work closely with the firm's Finance Manager, by analyzing commercial and financial performance, identifying threats and opportunities in the firm’s performance.
• Monitor Key Performance Indicators and financial trends and report to the Partners.
• Ensure that there are appropriate internal financial controls operating within the practice.
• Work with the firm's Finance Manager to develop and manage budgets across the firm.

Human Resource Management:

• Manage all personnel files to include inductions, contracts, grievances, disciplinary and absences (either ill health or holidays) whilst ensuring appropriate cover at all times.
• Manage recruitment including identification of role vacancies, preparation of job descriptions, advertising and interviewing candidates.
• Manage the firm’s appraisals process.
• Ensure compliance with Employment Law

Requirements

• At least ten years’ working in a senior management position within a law firm or a service firm
• Extensive experience of driving commercial performance and challenging the status quo
• Exceptional IT skills
• Excellent Financial, Management & Business Skills.
• Ability to manage a changing environment
• Good communication skills
• Excellent leadership and motivation skills