Chief of Staff to the Founder & CEO at D-Tech Centrix

About the Role

• We are looking for a disciplined, loyal, and tech-savvy Chief of Staff to partner directly with the Founder & CEO in driving excellence, structure, and accountability across the company.
• This role is for a self-starter who thrives in fast-paced, high-growth environments.
• You will help the Founder execute her vision, manage operations, oversee client and partner relationships, and hold teams accountable to ensure consistent, high-quality work across every department.
• You must be confident, organized, firm, and deeply committed to helping the Founder build a company rooted in structure, customer satisfaction, and integrity.

Key Responsibilities
Founder Support & Strategic Execution:

• Serve as the Founder’s right hand — anticipating needs, managing priorities, and ensuring execution.
• Translate strategic ideas into actionable plans with measurable outcomes.
• Prepare briefs, reports, and follow-ups for meetings, partnerships, and projects.
• Maintain confidentiality and protect the Founder’s time and focus.

Team Oversight & Accountability:

• Supervise all departments (sales, operations, marketing, customer success) to ensure tasks are completed accurately and on time.
• Lead weekly team check-ins and performance reviews.
• Create and enforce clear systems for tracking deliverables and quality standards.
• Identify underperformance early and implement corrective action with team leads.
• Foster a culture of accountability, ownership, and follow-through.
• Goal: Ensure every team delivers quality work that represents the company’s brand and values.

Customer Experience Leadership:

• Oversee customer communications and resolve escalated issues promptly.
• Implement and monitor client feedback and satisfaction systems.
• Work with operations to fix service gaps and improve delivery timelines.
• Ensure all customer-facing activities meet a high professional standard.

Partnership & Relationship Management:

• Manage strategic partnerships, collaborations, and follow-ups.
• Prepare proposals, track deliverables, and maintain partner satisfaction.
• Represent the Founder in meetings when needed.
• Support business development by maintaining key partner relationships.

Tech & Automation Coordination:

• Collaborate with the Operations Manager to digitize and automate workflows.
• Oversee use of CRM, project management, and communication tools.
• Ensure team members use digital tools properly for efficiency and tracking.
• Suggest new systems or automations that improve productivity.

Success Metrics (First 90 Days)

• Clear accountability system implemented across all departments.
• Founder’s workload reduced by at least 30%.
• Weekly reporting and performance tracking system established.
• Customer complaints reduced by at least 25%.
• Partnership deliverables monitored and consistently met.
• Team culture improves — less chaos, more structure, more clarity.

Qualifications

• 5+ years in operations, project management, or executive support roles.
• Strong leadership and people management skills — confident leading teams.
• Excellent communication, organization, and problem-solving ability.
• Tech-savvy: proficient with tools like ClickUp, Notion, HubSpot, Airtable, Zapier, or similar.
• Experience managing customer relationships or partnerships.
• High emotional intelligence, discretion, and professionalism.

Personality & Core Traits:

• Loyal & Trustworthy: Protects confidentiality and the Founder’s vision.
• Strict but Fair: Holds teams accountable with firmness and empathy.
• Self-Starter: Takes initiative without waiting for instructions.
• Customer-Focused: Cares deeply about service quality and satisfaction.
• Tech-Savvy: Loves building efficiency through digital tools.
• Driven: Takes pride in excellence and long-term company growth.

Why This Role Matters:

• You will work directly with a visionary Founder who’s building a transformative brand.
• This role is for someone who wants to help shape the company’s foundation — bringing order to creativity, structure to speed, and excellence to every deliverable.
• You won’t just assist the Founder — you’ll build with her.

Salary
N350,000 - N500,000 monthly.

Application Closing Date
15th November, 2025.