CCTV Operator at Artee Group

KEY RESPONSIBILITIES

A CCTV Operator is responsible for monitoring surveillance cameras and ensuring the safety and security of a designated area or facility. 

• Continuously monitor multiple CCTV cameras and video feeds in real-time.
• Identify and assess any unauthorized or suspicious activities, intrusions, or safety concerns
• Maintain situational awareness and respond promptly to potential security breaches
• Notify appropriate personnel, such as security officers, law enforcement, or emergency services, in case of suspicious or criminal activities.
• Follow established protocols and procedures for responding to various types of incidents, including emergencies, thefts, or safety hazards.
• Record and document all observed incidents, activities, and actions taken during the monitoring shift.
• Maintain accurate and detailed logs, including time, date and descriptions of events.
• Review previous night footage, report findings immediately to the store CSO and record the same details of incident for reference purposes.
• Communicate effectively with store CSO, Store Manager, security personnel, supervisors, and other team members using radio, phone, or other communication devices.
• Provide clear and concise information about ongoing incidents and observations.
• Ensure the proper functioning of CCTV equipment, including cameras, monitors, recording devices, and software applications.
• Report any technical issues or malfunctions to the Store CSO and Store Manager and further report to the IT department for timely resolution.
• Register all technical faults on the CCTV system on the log book.
• Collaborate with other security personnel and operations departments to enhance overall safety, security measures and response strategies.
• Adhere to company privacy policies, guidelines, and legal regulations related to surveillance.
• Handle sensitive and confidential information in a responsible manner.

SKILL SET/COMPETENCIES

• Strong supervisory and Communication skill
• Strong observation skill
• Customer Service Focus to ensure positive shopping experiences
• Ability to work under pressure
• Should be able to maintain good inter-personal relationship with co-employees and others
• Strong attentive to details, a creative thinker and a good team player
• Able to multi-task, and manage time effectively
• Demonstrate ability to handle confidential and sensitive information
• High level of integrity is a must have.